I. General

The online store of the cooperative In situ, Rokodelska zadruga Sodražica is managed by the cooperative In situ, Rokodelska zadruga Sodražica, z.o.o, so.p., registration number: 8919216000, tax number: 52677524, entered in the Business Register of Slovenia and the court register, which is also a provider of e-commerce services (hereinafter the “Seller”).
General terms and conditions of business and use of the online store of the cooperative In situ, z.o.o., so.p. for consumers B2C (hereinafter “Terms”) discuss the operating of the online store on the website https://in-situ.si/ for end consumers, and the business relationship between the owner of the online store as a provider and seller (cooperative In situ, Rokodelska zadruga Sodražica, z.o.o, socialno podjetje) and users or customers.
Ordering through the online store for consumers (B2C) is not possible for legal entities or sole proprietors. Legal entities or sole proprietors can request a B2B offer of products and services at the e-mail address info@in-situ.si.
When placing an order, the user of the online store confirms that (s)he is acquainted with the full text of the Terms and agrees with it. The general terms and conditions of business and use of the online store are valid from 30 September 2021.

II. Users

Only registered customers can use the online store for orders and purchases. The Seller delivers the goods ordered through the online store on the territory of the Republic of Slovenia and abroad.

III. Ordering

Online ordering takes place 24 hours a day, every day of the year.
The user in the online store searches for items with the help of the menus that (s)he finds in the header of the website and in the left control column.
After deciding on an individual item, it is necessary to click on the selected item to display more detailed information. When making a purchase decision, the user clicks the “Add to Cart” button, which adds the item to the online store’s shopping cart.
At the end of the purchase, the user can review the order, enter a note on the order position or change the quantity of ordered items (add or delete an item). When the order is ready to be submitted, the user clicks the “Submit Order” button. The user can order a maximum of pieces of the same item as there are in stock.
After placing the order, the buyer receives a notification of the order or purchase by e-mail. It lists the goods and quantities ordered by the customer and the price. The order is stored electronically on the Seller’s server.
The sales contract is concluded when the Seller confirms the buyer’s order via e-mail. This makes all prices and other conditions, as arising from the contract, fixed and applies to the cooperative In situ, z.o.o., so.p. as for the customer. The customer is the person with the information as stated when placing the order. It is not possible to change customer data later.
The sales contract may be concluded in Slovene and English language.
Prior to the delivery of the goods, the Seller has the right to contact the buyer by phone or e-mail in order to verify the contact information provided or to inform about the changed date of delivery of the goods. In case that the Seller is unable to contact the buyer on the basis of the information provided, the Seller may unilaterally withdraw from the sales contract by sending a written statement to the buyer on the e-mail address provided by the buyer when ordering.
In case that the ordered goods cannot be delivered for reasons beyond the Seller’s control (lack of goods at the supplier), the Seller shall immediately inform the consumer and alternatively agree with him/her on a refund, a new delivery date or order of other goods.
Orders are valid only in case of execution through the online store on the basis of prior registration. Any other form of order is not possible and any other orders will not be considered.

IV. Prices and methods of payment

Online prices are only valid for purchases through the online store. All prices are in EUR and include the VAT. The prices of the selected goods are valid on the day of the order. The offer and prices are valid until the stock is sold out. According to the article 94 of the Value Added Tax Act (ZDDV), In situ, z.o.o., so.p. is not liable for VAT.
The following payment method applies in the online store:
payment by MasterCard or MasterCard Secure Code from MasterCard International and with Visa or Verified by Visa of Visa Europe.

V. Delivery, receiving and quantitative and qualitative inspection

Delivery of the ordered goods is expected to be done within 7 working days, or in the shortest possible time depending on the current situation (COVID-19).
The Seller delivers the ordered goods to the buyer at the address specified in the program upon registration in accordance with the rules and conditions of the contractual delivery partner (the “Delivery”) and after receipt of payment.
In no case, however, is the Seller responsible for overdue delivery. Upon receiving, the buyer is obliged to check the ordered goods in terms of quality and quantity, and to write on the accompanying document, in addition to the signature, any visible damage to the packaging or goods that he can claim in the complaint or warranty procedure.
The seller offers a warranty for the products as stated on the website https://in-situ.si/.

VI. Invoice – contract

The Seller delivers the invoice to the user (in electronic form). The invoice breaks down the price and all costs associated with the purchase. Postage is calculated in accordance with the valid price list of Pošta Slovenije.
The user is obliged to check the correctness of his/her personal data before placing an order. Subsequent objections regarding the correctness of the data on the issued invoices will not be accepted by the Seller.

Invoices (contracts) are stored at the company’s headquarters: In situ, Rokodelska zadruga Sodražica, z.o.o., socialno podjetje, Trg 25. maja 13, 1317 Sodražica. The buyer can request an invoice (contract) by sending an e-mail to: info@in-situ.si
Act on fiscal verification of invoices (ZDavPR), Article 12, invoice notice and customer obligation

Important!
The seller must issue an invoice for the supply of goods or services and hand it over to the buyer.
The buyer must take over the invoice and keep it immediately after leaving the business premises.
Act on fiscal verification of invoices

MAKE THE RIGHT CHOICE,
REQUEST AN INVOICE!

The buyer of the goods or the recipient of the service must save the invoice sent by the supplier to his e-mail address and submit it to the authorized person of the tax authority or the Market Inspectorate of the Republic of Slovenia upon request.

VII. The consumer’s right of withdrawal from the contract

The consumer (this applies only to physical persons who acquire the item for purposes outside their business) has the right to notify the Seller within 14 days from receiving the items that he/she withdraws from the contract without having to give a reason for his/her decision. The deadline starts one day after the date of receiving the items (when the consumer acquires actual possession of the goods).
Withdrawal from the contract is notified by the consumer to the seller’s address:
In situ, z.o.o., so.p.
Trg 25. maja 13, 1317 Sodražica

STATEMENT OF WITHDRAWAL FROM THE CONTRACT

Statement of withdrawal from the contract (link).
In case of withdrawal from the contract, the consumer sends a statement of withdrawal from the contract (this can be done via the form above) to the e-mail address: info@in-situ.si, and returns the received item in person or by mail to the Seller’s address: In situ, z.o.o., so.p., Trg 25. maja 13, 1317 Sodražica

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the items to the extent strictly necessary to realise the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is due to conduct not essentially necessary to determine the nature, characteristics and functioning of the goods.

The only cost borne by the consumer in connection with the withdrawal is the cost of returning the items (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment/package). The item must be returned to the Seller no later than 14 days from the notification of withdrawal from the contract (purchase).

The company returns the received payments to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result. Refund shall be made/given no later than 14 days from receiving of the notice of withdrawal.

The consumer may withdraw from the contract by using the form or by making an unequivocal statement that (s)he is withdrawing from the contract.

The consumer does not have the right to withdraw from the contract upon delivery of sealed goods that are not suitable for return for health or hygiene reasons, if the consumer opened the seal after delivery.

VIII. Warranty for material defects

When accepting the goods, the buyer is obliged to carefully inspect the packaging and its contents. In case of damage, the buyer is obliged to immediately notify the delivery person. The buyer is obliged to write an official report together with the delivery person, and to pay special attention to the section on the condition of packaging and goods. The buyer is obliged to take over the damaged product and, in the event of a warranty claim, send it to the Seller together with the official minutes.

The consumer can exercise his/her rights arising from a material defect if (s)he notifies the Seller of the defect within two months from the day when the defect was discovered at the e-mail address info@in-situ.si. The consumer must describe the defect in detail in the defect notification and allow the Seller to inspect the item.

The seller is not liable for material defects in the goods that appear after two years have passed since the item was delivered. A defect in property shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.

The consumer who has correctly informed the Seller of the defect has the right to require the Seller to:

– rectify the defect of the goods or return part of the amount paid in proportion to the defect or replace the defective goods with a new faultless ones or returns the amount paid.

The warranty for material defects does not apply to the sale of defective goods. In the case of defective goods, it is specifically indicated that they are defective goods and the type of defect is indicated.

The consumer cannot claim material defects for defective goods that he/she was aware of when purchasing the goods. The consumer can continue to claim all other material defects on the purchased goods.

IX. Data protection

The user in the online store allows the company In situ, z.o.o., so.p. in order to fulfil or exercise the rights arising from the contractual relationship and direct marketing, establish, maintain and manage his/her personal data for the duration of the business cooperation and for another year after the end of the business cooperation. Company In situ, z.o.o., so.p. ensures the protection of personal data in accordance with the Rules for the Data Protection published on the website https://in-situ.si/.

X. Copyright

The online store is owned by In situ, z.o.o., so.p. All rights reserved. The content on the website may contain material, the copyright of which may also be the property of third parties, so any transmission of information from the website is allowed only with the written consent of the owner.

XI. Appeal procedure and out-of-court settlement of disputes

Appeal procedure

If you are not satisfied with the execution of the order or service, we will be happy to accept your complaint. Please also send a complaint about any irregularities found on the products.

You can send us a complaint in writing in the following ways:

– a letter sent by post to the address: In situ, z.o.o., so.p., Trg 25. maja 13, 1317 Sodražica or
– by e-mail to: info@in-situ.si.
We will respond to the complaint as soon as possible, but no later than 8 days after receiving it.

In situ, z.o.o., so.p. is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating litigation. That is why we are doing our best to resolve any disputes amicably. In the case of judicial settlement of disputes, the court having jurisdiction over the consumer’s domicile has jurisdiction.

Out-of-court settlement of consumer disputes
The company does not recognize any provider of out-of-court settlement as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

The company offers goods in the online store, so it publishes an electronic link on its website for the online consumer dispute resolution platform. The platform is available to you here:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

XII. Final decisions

The Provider reserves the right to change the Terms without prior notice. Any change or amendment to these Terms is valid only in writing.

Terms of delivery
Delivery of goods is possible through Pošta Slovenije, which delivers goods to the customers in all parts of Slovenia. Delivery of packages will take place outdoors and without contacts with a distance of 1.5 meters. Couriers will not enter enclosed spaces upon delivery of the package. The recipient of the package should pick up the package outside. Collection of packages takes place exclusively outdoors. Couriers will not enter offices, warehouses or other premises. The handover takes place without contacts with a safety distance of 1.5 meters.
The cost of postage is paid in full by the customer, unless otherwise stated in the online store for an individual product, quantity or value. The customer pays postage of Pošta Slovenije, which is added to the order in the online shopping cart.
The company In situ, Rokodelska zadruga Sodražica, z.o.o., so.p., is not responsible for any delays on the part of the Delivery service (package distribution).

Delivery time
Most of the products published in the B2C online store In situ, z.o.o, so.p and in stock will be delivered to you within 7 working days or in the shortest possible time, depending on the current emergency situation (COVID-19 ). It may happen that we don’t have the entire quantity of ordered products in stock. In this case, the administrator will inform the client by phone or e-mail.
In situ, z.o.o., so.p. reserves the right to extend the delivery time in case of force majeure, which includes fire, earthquakes, floods, wars, strikes, storms, traffic jams, government measures or other unforeseen events that may significantly impede or prevent the delivery of ordered goods. In situ, z.o.o., so.p. is obliged to immediately inform the client about the occurrence or cessation of force majeure.

Transport damage and complaints
The customer is obliged to inspect the contents of the shipment upon receiving it. In case of damage to the shipment, the customer is obliged to report the complaint to the e-mail: info@in-situ.si on the same day and take photo of the damage, otherwise the complaint is not recognized.

For all additional information and explanations, we are available at the e-mail address: info@in-situ.si.